Terms & Conditions - The Packing and Moving Company

This document contains the conditions of all trade between Paradise Pro-Packers Pty Ltd T/as The Packing and Moving Company whose principle place of business is in Tanah Merah Qld 41289 (hereinafter referred to as “we”, “our” or “us”) and our customers (hereinafter referred to as “you” or “your”.)

We provide a moving service whereby we move door to door and a packing service whereby we pack as directed: providing – packers, moving expertise, labour, equipment and packing materials - on an hourly rate/ pay for what you use basis, as required and/or directed by the customer. You have the freedom to control time, by preparing and/or assisting with any part of the move, as you desire.

Our terms of trade are that we will repair damage caused by us to your goods and/or property, subject to the following conditions:

1. YOU OR YOUR ADULT REPRESENTATIVE MUST BE PRESENT ON THE JOB AT ALL TIMES:

To save time no inventory will be written so pre-existing condition of goods must be verbally agreed upon. Therefore, you must be present to instruct our crew at the commencement of the job, be available to discuss any extenuating circumstances, and be present to inspect your items as they are being unloaded. If you or your representative is not present at these times for any reason, then Paradise Pro-Packers will not accept liability for any alleged damage as the pre-existing condition or mitigating circumstances cannot be verbally established.

2. ANY DAMAGE MUST BE NOTED IN WRITING ON YOUR INVOICE ON THE DAY OF YOUR MOVE:

Please ensure you are satisfied with the condition of your goods as they are unloaded as no claim will be accepted for any damage that is not noted on your invoice for any reason whatsoever EXCEPT where we have pre-packed small items into boxes. We will accept claims for damages to items prepacked by us for up to 48 hours after your move is completed. Any such damage must be done in writing via email to admin@paradisepropackers.com.au. Further, where such damage is discovered, the broken goods are to be left as found and no further unpacking is to occur without our approval as we reserve the right to inspect the damage in the relevant carton.

3. YOU MUST SIGN AFTER THE COMPLETION OF SERVICE:

Upon completion of our service you must sign the invoice in the appropriate place. Failure to sign off the completion of the job will be interpreted as a job completed without damage, no liability will be accepted for any alleged damages.

4. EXCLUDED ITEMS:

Liability for damages will not be accepted under the following circumstances:

a. IDENTIFIED RISK:

When you have been advised by our staff that damage may occur due to the nature or construction of the item, and/or the limited access available for manoeuvrability, we will not accept liability for any damages to your goods or to your building or fixtures, or any other losses incurred as a result of continuing the relocation.

b. UNAVOIDABLE RISKS:

Some items such as pot plants, fish tanks and statues are more prone to damage than other household items due to their nature. As such we specifically do not accept liability for any damage to these items. Other unavoidable risks include goods that were originally “flat packed” items (for example IKEA products) that are not designed to be transported when assembled. We specifically do not accept liability for damage to these items when no mishandling has occurred.

c. UNKNOWN RISKS:

We do not accept liability for damages caused by a defect in either goods or property that is not immediately obvious to us. This includes goods of flimsy construction that fall apart when lifted when no mishandling has occurred, and damage caused by a defect in a building that causes a fall or a slip.

d. WET WEATHER:

We advise that moving in wet weather is inherently dangerous and your goods may incur damage that includes being wet or soiled as a result of them being relocated in inclement weather conditions. We also advise that wet weather can cause some surfaces (both underfoot and of furniture or appliances etc.) to become dangerous and slippery. As such, while our staff will relocate your goods to the best of their ability and in the safest manner they deem possible, we will not accept liability for any damage caused to your goods that is in any way weather related, including damage caused by dropping or falling due to slippery surfaces. No cancellation fee will be charged if you choose to cancel or postpone your move due to inclement weather conditions.

e. ELECTRICAL GOODS:

Electrical goods may develop faults from being relocated in spite of how carefully they are handled. As such we will not accept liability for internal damage to electrical appliances where we have caused no external damage as a result of mishandling.

f. WITHHELD PAYMENT:

We will not accept liability for any damages claimed if any of the payment due to us has been withheld for any reason or not paid by cleared funds.

g. GOODS PACKED BY YOU:

We will not accept liability for damage to any goods not packed by us.

h. GOODS MOVED BY YOU:

As you have the right to participate in the move, we will not accept liability for any damages to goods that were not moved by our staff or to goods moved by you with our staff assisting.

i. If the services are required for the purposes of a business, trade, profession or occupation in which you are engaged, the following condition applies

ia. We will only be liable for the loss or damage resulting from our negligence and in any event that liability will be limited to $100 per item or package or $1000 in respect of all goods moved under this agreement (whichever is the lesser)

5. WHERE WE PACK AND LOAD CONTAINERS:

The standard of prepacking can be varied to suit the distance being moved and/or the style of cartage. Unless you specifically instruct us otherwise, we shall pack your items to a standard that suits short distance moving by professional movers. This guarantee shall only apply where Paradise Pro-Packers moves the items we have packed as we have no control over the standards of other cartage services.

6. MOTOR VEHICLE ACCIDENT:

Where damage is the result of a motor vehicle fire, roll-over or collision we will lodge a claim with our insurers. In this event, the amount we pay to you as compensation for damages will not exceed the amount of our insurance payment.

Payment conditions:

1. TIME FOR PAYMENT:

You will pay the amount specified on the invoice upon completion of our service or in accordance with your existing account with us (if applicable).

2. RECOVERY AND LEGAL COSTS:

You are liable for any additional cost(s) incurred by us, as a result of us having to recover overdue or outstanding monies from you.

3. GOODS HELD IN LIEU OF PAYMENT

We reserve the right to seize, hold and where payment is not forthcoming, dispose of (sell) goods in lieu of payment. We may dispose of goods in lieu of payment after a period of 14 days has lapsed from the provision of services.

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